Customer Success Specialist

Monsido is a web governance SaaS solution designed to give your website visitors a superior browsing experience. Our time-saving auditing tool helps you work with confidence to optimize your online presence as we scan and track all of your data in a user-friendly dashboard and provide reports on web accessibility, quality assurance, web analytics, response time, SEO, and corporate policies.

Monsido has a global presence. We are headquartered in Copenhagen, Denmark with an office in Sydney, Australia and our newly launched office in sunny San Diego, California which you will be joining.

Job Summary

Monsido is looking for an energetic, collaborative and tech-savvy Customer Success Specialist who will partner with our customers to ensure engagement and successful usage of our SaaS product.

This is a salaried position with little to no travel required.

Requirements:

  • Self-starter with 1-3 years of work experience in a customer facing role
  • Strong verbal and written communication skills
  • Ability to present complex ideas in a clear, accessible and engaging way
  • Ability to lead new customer onboarding and training
  • Desire to build and maintain high-quality business relationships by increasing adoption, ensuring retention and customer satisfaction
  • Interact with customers to ensure continued engagement with the product.
  • Technical acumen: willingness and ability to break down technical details of a product to customers
  • Excellent customer service and people skills
  • Excellent organization and project management skills
  • You are described as decisive, collaborative, flexible, accommodating, supportive, able to prioritize quickly, and not easily flustered.

Preferred Qualifications:

  • Bachelor’s degree in Marketing, Business or in another related field

What does Monsido have to offer?

Monsido is an equal opportunity workplace. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our team will be.

We have a great compensation package:

  • Medical, vision and dental insurance
  • PTO and sick time
  • Flexible schedule

If this job sounds like something you’d love to do every day, we definitely want to hear from you. Send your resume and a cover letter telling us about yourself and why you want to work at Monsido. We look forward to hearing from you!

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