Customer Success Manager

Monsido has gone through explosive growth, and are now looking for someone to make our clients even happier. We are a fun, energetic and business casual work environment with a management team that is committed to your success.

Our Australian office has grown from humble beginnings without taking on any capital. Our success can be contributed to an amazing product, and an even better team, enjoyed by the likes of NRMA, Dept Immigration, and Sydney Opera House. We are on the way to making it big in the region and are looking for the next person to grow with us on our journey. Located in Surry Hills, you will have bars, restaurants, organic turmeric lattes and fitness centres at your footsteps.

We are looking for an ambitious, energetic, fun, and experienced Client Success Manager. Most of all, you must have the desire to do good.

Job Summary

This is an excellent opportunity where you will be working closely with the business development team, managing the handover of new clients. You will be responsible for establishing systems, policies and procedures to onboard new clients, provide training, provide ongoing support, and manage regular touch points with customers to strengthen customer relationships and increase product usage.

We provide a SaaS Web Governance Platform that helps all kinds of companies and organizations improve the user experience of their website, and help make the site Accessible to people with disabilities

Requirements

Bachelor’s Degree
A minimum combined total of 2 years of customer success
Professional business acumen with strong written and verbal communication skills.
Sense of ownership and pride in what you do.
Maintain, organize and set priorities throughout your business day.
Desire to learn and grow, possessing a strong work ethic.
Other Qualifications

Working knowledge of Salesforce CRM preferred.
Proficient use of Google Suite.
Thrive on energy, passion and the desire to work in a fast-paced environment.
Goal oriented and focused on attaining objectives.

About Us

Monsido has a global presence, our headquarters are located in Denmark. Monsido’s goal is to help organizations of all types and sizes make website management and maintenance easier with smart easy-to-use solutions

Salary Range $60,000.00 – $80,000.00 per year

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